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Service OrdersBilling
Toll RatingCABS Process
General PlantTrouble Reporting
Our Service Order application is a one-step process used by service representatives while in direct contact with subscribers. Our control record driven screen progression provides information necessary to complete any type of service order. The application has multi-user capabilities for entering new subscriber records or maintaining existing records. The application allows complete on-line access to subscriber information along with maintenance and updating of line card information (cable pairs and central office equipment). Because of the integrated database, data files are updated automatically via Service Orders.
DataEast Service Order Highlights:
- Mass service order processing.
- Automatic phone number assignment.
- Planning plant schedule review.
- Monitoring of orders through the initial service requirement date.
- Electronic staging and tracking service order progress.
- Validation against control records.
- One-step process for entering order, assignment of cable and central office equipment.
- Service order and service type defaults so that minimal operator input is required.
- Automatic update of customer data, cable, and central office records (integrated database).
- Advance payment, ACH processes, and deposit processes.
- Automatic file creations for download and transfer such as E911, Directory, LIDB, and CNAM information.
 
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Service Orders Billing Toll Rating
CABS Process General Plant Trouble Reporting
Products Company Request Info
Links Clients Only Home
CABS Process General Plant Trouble Reporting
Products Company Request Info
Links Clients Only Home
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